Click Return Product within the Select IncidentReason field.Click Initiate Incident/Return next the item you wish to return.Select Order History and then View Order Details.If you do not have a 3M Marketplace account, click on the following link and enter your order number and email address Click here.Create or log-in to your 3M Marketplace account.In the event of a permitted return, regardless of reason, the shipping costs for the original order will not be recalculated or refunded. If you change your mind and want to return a Product, then you will pay the shipping cost to send the item back. The following are not eligible for returns: items that have been used, altered, or otherwise made non-resalable (such as disposable respirators which cannot be returned once opened) custom-made items items whose packaging has been altered or custom labeled and any item that has been obsoleted, has an expired shelf life, or is not a current product available from Distributors.ĭistributor will provide a pre-paid shipping label via the original carrier used in the shipment if a return is due to the fault of the Distributor. All returned items must: be in original, clean, and resalable condition contain the original 3M packaging and intact UPC codes, if applicable and be in a complete unit of measure (for example, if the initial transaction was for a full case, then a partial case is not eligible for return). Products can be returned within 30 days from the date you receive it, subject to the fulfilling Distributor's acceptance of your return request. Please work with the Distributor on resolution before going to your bank or credit card to dispute the charge.
Products purchased via the 3M Marketplace can be returned only to the fulfilling Distributor, and only through the 3M Marketplace. Incidents and Returns can be raised for one of the following reasons: damaged item, item not received, item not as ordered, delivery took longer than expected, general issue, or I want to return the product.
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